FAQ
Frequently Asked Questions
Ordering and shipping
Shipping costs vary depending on your location and the shipping method you choose. You can view the estimated shipping cost for your order during the checkout process.
Shipping times vary depending on your location and the shipping method you choose. You can view the estimated shipping time for your order during the checkout process.
Yes, we ship internationally to many countries. You can choose your country during the checkout process.
We strive to provide best-in-class products and exceptional customer service. However, we understand that sometimes, a product may not meet your expectations.
We offer a 30-day return policy. If you are not satisfied with your purchase, you can return it for a refund.
Please note that we do not offer direct exchanges. If you wish to exchange an item, you must return it for a refund and place a new order for the desired product.
You can read our Returns and refunds policy for more information.
We accept cash on delivery, credit/debit card, and PayPal. Availability of payment methods may vary depending on your location.
Once we ship order, you will receive a tracking number via email. You can use this tracking number to see the location of your order.
About our watch straps
We use only the finest materials for our watch straps, including premium woven nylon fibers, best-in-class FKM rubber, and stainless steel. Our watch straps are made from hypoallergenic and water-resistant materials.
Our straps are designed to be compatible with a wide range of watch brands and models. We offer a variety of strap widths and lug sizes to ensure a perfect fit. If you’re unsure about compatibility, please contact our customer support team.
Our straps are built to last. With proper care and maintenance, you can expect your strap to last for many years.
For rubber and nylon straps, we recommend cleaning them with mild soap and water.
To maintain the quality of your watch strap, we recommend storing it in a cool, dry place away from direct sunlight.
Yes, our straps come with a 24-month warranty against defects in materials and workmanship. Warranty excludes any damages from accidents, misuse, and intentional harm to the product.
You can measure the lug width of your watch to determine the correct strap size. You can also contact our customer support team for assistance.